Adams Jones Pty Ltd

1. Introduction

Adams Jones Pty Ltd, trading as Aqualoo SA (ABN details available on request), is an Adelaide-based business and the exclusive South Australian distributor of the Aqualoo range of toilet and shower partitioning, lockers, and seating systems.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our Facebook lead generation advertisements and our website at www.adamsjones.com.au.

By submitting your details through our Facebook lead forms or website, you consent to the collection and use of your personal information as described in this policy.

 

2. Information We Collect

When you respond to our Facebook lead generation advertisements or contact us directly, we may collect the following personal information:

• Full name

• Email address

• Phone number

 

We only collect information that is necessary for the purpose of responding to your enquiry and providing our products and services.

 

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Sales calls — to contact you directly regarding our Aqualoo products and services, including toilet and shower partitioning, lockers, and cut-to-size panel systems.

• Email marketing — to send you information about our products, promotions, and updates that may be of interest to you.

• Responding to enquiries — to follow up on any questions or requests you have submitted.

• Improving our services — to better understand your needs and improve our customer experience.

 

4. Facebook Lead Generation

Our Facebook lead generation advertisements are operated through Meta Platforms, Inc. (Facebook/Instagram). When you submit your details through a Facebook lead form, your information is collected by Meta on our behalf and transferred to us.

Meta's own privacy practices govern how your data is handled on their platform. We encourage you to review Meta's Privacy Policy at www.facebook.com/privacy/policy for more information.

We will only use information collected via Facebook lead forms for the purposes stated in this Privacy Policy.

 

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers — third-party platforms we use to manage communications and marketing (such as email marketing tools or CRM software), who are required to handle your data securely and in accordance with this policy.

• Legal requirements — if required to do so by law or in response to a valid legal request from a government authority.

• Business transfers — in the event of a merger, sale, or transfer of our business, your information may be transferred to the new entity, who will be required to honour this policy.

 

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your data is stored securely and access is limited to authorised personnel only.

While we take all reasonable precautions, no data transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security of your information.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. If you request that we delete your information, we will do so in a timely manner unless we are required by law to retain it.

 

8. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal information we hold about you.

• Request correction of any inaccurate or incomplete information.

• Opt out of receiving marketing communications from us at any time.

• Request that we delete your personal information (subject to any legal obligations we may have to retain it).

 

9. Opting Out & Contacting Us

If you wish to opt out of receiving communications from us, request access to your personal information, request a correction, or have your information deleted, please contact us at:

 

Email: aqualoo@adamsjones.com.au

Phone: (08) 8276 1133

Website: www.adamsjones.com.au

 

We will respond to your request within a reasonable timeframe, generally within 30 days.

 

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at the contact details above. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.